FAQs
General
Q: What is a 'kids-specific' bike?
A kids-specific bike is designed specifically for children. This means it is particularly lightweight, with a frame geometry and components adapted for smaller riders - such as a narrower handlebar diameter, closer brake levers, and a narrower bottom bracket. Please refer to individual bike descriptions for more details.
Q: Are you an online-only service?
Our goal is to provide a highly convenient online service complemented by a physical showroom and workshop. You are welcome to visit us by appointment.
Q: Do bikes arrive assembled?
Yes! Unlike some online retailers, all our bikes are assembled and checked in our workshop before being shipped. You will not need to fit the handlebars yourself. We do provide instructions for any minor final assembly required (such as fitting the pedals). If you would prefer to avoid this altogether, you are welcome to collect your bike from our showroom - just let us know in advance.
Q: Do you offer accessories?
Yes! We offer a carefully selected range of quality accessories for every riding style and age group. Like our bikes, we only stock items we would buy for our own children.
Q: How do I know what size of bike is right for my child?
For each bike we indicate a size range based on inseam length. It is important to measure your child's inseam and choose the bike accordingly. Please refer to our bike guide for more information.
Q: What type of bike should I choose?
We stock a full range of bikes suited to different terrains. If your child rides only on the road, a city or road bike will be most appropriate. An all-road bike gives you more flexibility for easy trails. A mountain bike may feel a little bulky on the road, but gives total freedom off it!
Subscriptions
Q: Are there any set-up costs?
No, there are no sign-up fees. Your subscription is activated as soon as you make your first monthly payment.
Q: Is there a minimum contact term?
Yes, the minimum commitment is 12 months. This allows us to keep subscription prices competitive. This is well below the time most families typically keep a bike, even for fast-growing children! And remember, you can swap your bike at any time during your subscription.
Q: When does my subscription start?
Your subscription starts the day after your bike is delivered or collected.
Q: What if my child damages the bike?
Kids will be kids! Superficial scratches and normal wear and tear are included in your subscription. If there is damage that is the customer's responsibility, this may need to be charged separately. In such cases, we will always aim to repair the bike in the most cost-effective way possible. You can also add our optional Peace of Mind Insurance for CHF 3.90/month, which covers normal wear and tear so there are no surprises at the end of your subscription.
Q: Is maintenance included?
We service all bikes between each subscription as part of our system. Depending on use, your bike may need additional servicing during your subscription period. We are always happy to advise. Our fleet includes only bikes for which we can source replacement parts, and we are here to help in the event of accidental damage.
Q: Can I take my bike to another shop for maintenance if I need to?
Of course! You are free to use whatever professional servicing suits you best. While we are always happy to advise, there is no obligation to come to us for routine maintenance.
Q: Can I modify the bike?
You are welcome to add compatible accessories or stickers, provided they can be safely removed without leaving any marks before the bike is returned.
Q: Do I need to insure my bike?
You are responsible for the bike while it is in your possession. We offer an optional Peace of Mind Insurance at CHF 3.90/month which covers normal wear and tear. You may also already be covered by your household and/or civil liability insurance. For additional cover, visit www.suisse-velo.ch.
Q: When does my subscription end?
After the minimum 12-month term, your subscription continues on a rolling monthly basis until you choose to swap your bike or cancel your subscription.
Q: What do I do at the end of my subscription?
If you do not wish to swap your bike for another one, simply return it within 7 days of the end of your last subscription month. You can either drop it off at our showroom for free by appointment, or use the original box to return it by post.
Swapping your bike
Q: When can I swap my bike?
You can swap your bike at any time during your subscription. There is no minimum period to wait.
Q: When is it recommended to swap?
We recommend swapping as soon as your child has grown enough to move up to the next size, based on their inseam length and riding ability. You can also switch to a different type of bike without necessarily changing size!
Q: Does swapping cost anything?
Swapping is straightforward. Returning your current bike is always at your cost (CHF 30.50). Delivery of your new bike is free once per subscription year. Beyond one swap per year, delivery of the new bike (CHF 30.50) is also at your cost. You can also return your bike in person at our Geneva showroom by appointment, in which case the return is free.
Q: How does a bike swap work?
Swaps can be initiated from your customer account or by contacting us at team@revolvbikes.com. We aim to coordinate the delivery of your new bike and the collection of your old one at the same time. You can also visit our showroom by appointment to see different models in person.
Q: What happens to my contract when I swap?
Each swap resets your minimum contract term to 12 months from the date of exchange.
Delivery & Returns
Q: What is your delivery policy?
Delivery of your first bike is always free. For accessories and other non-bike items, delivery is free for orders of CHF 100 or above. For orders below CHF 100, we charge CHF 8.50. For bike swaps, please refer to our Terms and Conditions. We currently deliver within Switzerland only.
Q: What if the bike does not fit - can I try it first?
We offer a 14-day test ride period. If you feel the bike does not suit your child, you can return it to us. You are also welcome to visit our showroom to try different models in person. Please refer to our Terms and Conditions for full details.
Q: Can I cancel my order?
Whether it is a subscription or a purchase, yes you can. Please refer to our Returns and Refund Policy for more information.
Get in touch
If we haven't answered your question here, please get in touch and we'd be happy to help!








