FAQs

A kids-specific bike is designed specifically for children. This means it is particularly lightweight, with a frame geometry and components adapted for smaller riders (such as a narrower handlebar diameter, closer brake levers and a narrower bottom bracket). Please refer to individual bike descriptions for more details.

Our goal is to provide a highly convenient online service complemented by a physical showroom and workshop in Geneva. You are welcome to visit us without an appointment, Monday to Friday. Our service is currently available in Switzerland only.

Our showroom is at Rue des Rois 3, 1204 Geneva. It is open Monday to Friday, 10:30 to 14:00 and 15:00 to 19:00, no appointment needed. You can try bikes, drop off a bike or collect your order.

Yes. Every bike is assembled, checked and adjusted in our workshop. For transport, depending on the size, the front wheel and pedals are removed and the handlebar is turned. A guide is always included so you can put everything back in place in a few minutes. If you prefer, you can collect your bike ready to ride from our showroom, just let us know in advance.

Yes! We offer a carefully selected range of quality accessories for every riding style and age group. Like our bikes, we only stock items we would buy for our own children.

For each bike we indicate a size range based on inseam length. It is important to measure your child's inseam and choose the bike accordingly. Use the "Find the right size" button below.

We stock a full range of bikes suited to different terrains. If your child rides only on the road, a city or road bike will be most appropriate. An all-road bike gives you more flexibility for easy trails. A mountain bike may feel a little bulky on the road, but gives total freedom off it!

No. You simply pay your first monthly payment when you order.

Yes, the minimum commitment is 12 months. This allows us to keep subscription prices competitive. This is well below the time most families typically keep a bike, even for fast-growing children! And remember, you can swap your bike at any time during your subscription.

On the day you receive your bike (delivery or collection from our showroom). Your next monthly payment is taken one month later, then on the same date each month. Your commitment is 12 monthly payments.

Kids will be kids! Normal wear, superficial scratches, standard adjustments and normal cleaning are always included. For small broken parts (grips, pedals, bell, derailleur), we cover the first CHF 20 per return. Without insurance, anything above that, punctures, tyres damaged by skidding and cleaning a very dirty bike may be charged. Our optional Peace of Mind Insurance (CHF 3.90/month) covers them, with no deductible, up to CHF 150 per return. Theft, loss, vandalism, accidents, negligence and damage to the frame, fork or rims are never covered.

We service every bike between two subscriptions. During your subscription, maintenance and repairs are at your cost, at the workshop of your choice, and we are always happy to advise. Our fleet includes only bikes for which we can source replacement parts. If you notice a defect, contact us before any repair.

Of course! You are free to use whatever professional servicing suits you best. While we are always happy to advise, there is no obligation to come to us for routine maintenance.

You are welcome to add compatible accessories or stickers, provided they can be safely removed without leaving any marks before the bike is returned.

You are responsible for the bike while it is in your possession. Normal wear is included for everyone. Our optional Peace of Mind Insurance (CHF 3.90/month) covers small repairs and cleaning when you return the bike. It does not cover theft or loss: you may already be covered by your household and/or civil liability insurance. For additional cover, visit www.suisse-velo.ch.

After the 12-month commitment, your subscription continues month to month until you return your bike. It ends on the day we receive it at our showroom.

Let us know, then return the bike. You can drop it off at our showroom at Rue des Rois 3 free of charge, or send it by Swiss Post in the original box, at your cost (CHF 31, or CHF 15 for a balance bike). Your subscription ends when we receive it; until then, monthly payments continue.

You can swap your bike at any time during your subscription. There is no minimum period to wait.

We recommend swapping as soon as your child has grown enough to move up to the next size, based on their inseam length and riding ability. You can also switch to a different type of bike without necessarily changing size!

Subscription swaps are available subject to stock and do not restart your initial 12-month commitment. A new shipment is free 12 months after the last free shipment of your subscription; otherwise CHF 31 per pedal bike or CHF 15 per balance bike. A paid shipment does not reset this period. Return transport arranged by Revolv is charged separately at the same per-bike rates, or return the old bike free at our showroom. Swaps at the showroom are free. Your new monthly rate applies at the next billing date.

Start the swap from your customer account, or email us at team@revolvbikes.com. We deliver your new bike. You send the old one back by Swiss Post or drop it off at our showroom.

Nothing. Swapping bikes does not restart your commitment: the 12 months always count from the start of your subscription.

Yes, subject to the model and stock available for purchase. When you buy, you own the bike; monthly subscription payments are rental fees and are not deducted from a purchase price for contracts started from 1 February 2025. Earlier contracts retain their original terms. Guaranteed buyback applies to bikes bought new from Revolv in good condition, according to our buyback terms; it is separate from subscribing. The subscription’s 14-day trial does not apply to a purchased bike.

When your bike gets too small, we buy it back at a guaranteed price based on the price you paid: 55% up to 18 months after purchase, 42% from 18 to 24 months, 30% beyond, for a bike bought new from Revolv and in good condition. We pay you the amount, or deduct it from your next bike.

First delivery is free on every new subscription in Switzerland. For swaps, a new shipment is free 12 months after the last free shipment of that subscription; intermediate shipments cost CHF 31 per pedal bike or CHF 15 per balance bike. Paid shipments do not reset this period. Return transport arranged by Revolv costs the same per bike and journey; showroom drop-off is free. For purchases and accessories, check the delivery charge shown before confirming your order. We deliver within Switzerland only.

The 14-day trial applies only at the start of a new subscription, from delivery or collection. Tell us within 14 days if you do not wish to continue, then return the bike within 7 days of your request. Only the first month remains due, plus return transport if arranged by Revolv: CHF 31 per pedal bike or CHF 15 per balance bike. Showroom drop-off is free. Normal trial use is allowed; damage is assessed separately. This is not a free trial and it does not restart at each swap. It does not apply to purchases.

For a new subscription, notify us within 14 days of delivery or collection, then return the bike within 7 days of your request: only the first month remains due, plus any return transport arranged by Revolv. After the trial, ending before the initial 12-month commitment requires settling its balance under the subscription terms. For a purchased bike, there is no refund for a simple change of mind; request a size exchange within 14 days, with the bike still new and not ridden outdoors. Defects and non-conformity are handled separately. Accessories follow our Returns and Refund Policy.